About This Policy
This Privacy Policy applies to all personal data processed by p99 9 in connection with your use of our platform. By registering an account or using our services, you acknowledge that you have read and understood this policy. For privacy-related questions, contact us at support@p999.cash.
01Introduction
p99 9 ("we", "us", "our", "the Platform") takes the privacy of our players seriously. This Privacy Policy explains how p99 9 collects, processes, stores, and protects personal data when you use our gaming platform at p999.cash, including all games, payment services, promotions, customer support channels, and related features.
The term "personal data" means any information that identifies you or that could reasonably be used to identify you, directly or indirectly — for example your name, mobile number, email address, payment details, device identifiers, or account activity records. "Processing" covers everything we do with that data: collecting it, storing it, analysing it, sharing it with service providers, and eventually deleting it.
p99 9 operates specifically for Pakistani players and processes all financial transactions in Pakistani Rupees (PKR). Our data practices reflect the expectations and requirements of Pakistani users. If you have questions about anything in this policy before you register, please contact our support team — we'd rather answer your question upfront than have you register without fully understanding how your data is handled.
Core Principle: p99 9 collects the minimum personal data required to operate your account, process your PKR transactions securely, and comply with applicable anti-money-laundering and responsible gaming requirements. We do not sell your personal data to third parties. We do not use your data for advertising unrelated to p99 9.
02Data We Collect
The personal data p99 9 collects falls into several distinct categories. We've broken these out clearly so you know exactly what information we hold about you at each stage of your relationship with the platform.
Registration Data
When you create a p99 9 account, we collect the information you provide during sign-up. This includes your full name, date of birth, Pakistani mobile number, and email address if provided. This data is necessary to create and identify your account uniquely, verify your eligibility to use the platform (age 18+), and communicate with you about your account.
Identity Verification (KYC) Data
When you reach a withdrawal threshold or when we are required to verify your identity for compliance purposes, p99 9 may request a copy of your Computerised National Identity Card (CNIC) and proof of the payment method you are using. This data is used exclusively for identity verification and anti-money-laundering checks. It is stored securely with restricted access and is never shared for any commercial purpose.
Transaction & Financial Data
We record all financial transactions associated with your p99 9 account, including deposit amounts, deposit sources, withdrawal amounts, withdrawal destinations, bonus credits, and wagering activity. We do not store full payment card numbers or full mobile wallet credentials — we hold only the transaction references and partial identifiers needed for support and dispute resolution.
Gaming Activity Data
p99 9 logs your game play history across all game categories — slots, card games, live casino, Teen Patti, Fishing Games, and others. This includes bet amounts, results, session durations, and timestamps. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
Technical & Device Data
When you access p99 9, our systems automatically collect certain technical information including your IP address, device type, operating system, browser type, and approximate geographic location (city/region level derived from IP). This data is used for security purposes — detecting unusual login patterns, preventing unauthorised account access, and protecting against fraud.
p99 9 does not collect any sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data. Our data collection is limited to what is operationally necessary to run a gaming platform and process PKR transactions.
03How We Use Your Data
The following table summarises the purposes for which p99 9 uses your personal data, paired with the category of data involved in each processing activity.
| Purpose | Data Categories Used | Why It's Necessary |
|---|
| Account creation and management | Registration data, device data | To create, maintain, and operate your p99 9 account |
| Processing PKR deposits and withdrawals | Transaction data, KYC data | To move PKR funds via Easypaisa, JazzCash, IBFT and other methods |
| Identity verification (KYC/AML) | KYC data, transaction data | Anti-money-laundering compliance and age verification |
| Fraud prevention and account security | Technical data, gaming data, transaction data | To detect and prevent unauthorised access and financial fraud |
| Responsible gaming monitoring | Gaming data, transaction data | To identify and support players showing problem gambling indicators |
| Customer support | All categories as relevant to the query | To investigate and resolve account queries, disputes, and complaints |
| Platform improvement | Gaming data, technical data (anonymised) | To understand how the platform is used and make product decisions |
| Marketing communications | Contact data, gaming data | To send relevant promotions and offers (opt-out available) |
Marketing Opt-Out: p99 9 may send you promotional messages about bonuses, new games, and platform features. You can opt out of marketing communications at any time from your account settings or by contacting support. Opting out of marketing does not affect transactional communications about your account.
04Legal Basis for Processing
p99 9 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
- Contractual necessity: Most data processing at p99 9 is necessary to perform the services you've contracted with us — operating your account, processing transactions, resolving disputes, and delivering game content. Without this processing, we could not provide you with the platform.
- Legal obligation: Certain processing — particularly KYC identity verification, anti-money-laundering transaction monitoring, and age verification — is required by law. p99 9 cannot avoid this processing as a condition of operating a real-money gaming platform.
- Legitimate interests: Fraud prevention, platform security monitoring, and responsible gaming analysis are conducted on the basis of p99 9's legitimate interest in maintaining a safe, fair platform. We balance these interests against your privacy rights and limit this processing to what is proportionate.
- Consent: Marketing communications are sent on the basis of your consent at the time you opt in to receiving them. This consent can be withdrawn at any time.
05Data Sharing
p99 9 does not sell, rent, or commercially trade your personal data to any third party. We share personal data only in the specific, limited circumstances described below.
Payment Processing Partners
To process your PKR transactions via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card networks, p99 9 must share transaction data with the relevant payment processor. This sharing is limited to the minimum data required to execute the transaction. Payment partners are contractually bound to use this data only for payment processing and are prohibited from using it for any other purpose.
Game Content Providers
The games available on p99 9 include titles provided by third-party game studios. These providers may process anonymised or pseudonymised session data as part of game delivery and RNG certification. Game providers do not receive your name, contact details, or financial information. They receive only the technical session identifiers necessary for game delivery.
Compliance and Legal Requirements
p99 9 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law. We will provide only the minimum data required to fulfil any such obligation and will, where legally permitted, notify you of any such disclosure.
KYC Verification Services
Where automated identity verification is used, your CNIC details may be processed by a third-party KYC verification service operating under strict data processing agreements. These providers verify your identity against authoritative records and do not retain your data beyond the verification process.
p99 9 does not share your personal data with advertisers, data brokers, marketing agencies, or any third party for commercial profiling purposes. If you ever receive a communication claiming to be from p99 9 via a channel or number you did not register with us, treat it as suspicious and contact us immediately.
06Cookies & Tracking Technologies
p99 9 uses cookies and similar tracking technologies to enable the platform to function, maintain your session while you are logged in, and understand how different parts of the platform are used. We do not use third-party advertising cookies or cross-site tracking technologies.
Essential Cookies
These cookies are required for the platform to function. They maintain your login session, remember your security settings, and ensure that the game interface loads correctly. Without these cookies, the platform cannot operate. You cannot opt out of essential cookies while using p99 9.
Analytics Cookies
p99 9 uses privacy-focused analytics to understand aggregate usage patterns on the platform — which game categories are most visited, which deposit screens have the highest drop-off rates, and how the mobile interface performs on different screen sizes. This data is anonymised before analysis and is used solely to improve the platform. Analytics cookies can be disabled in your browser settings, though this does not affect platform functionality.
Security Cookies
Security cookies help p99 9 detect unusual login patterns and protect against cross-site request forgery attacks. These are essential to account security and cannot be disabled.
p99 9 does not use advertising cookies, remarketing pixels, or social media tracking scripts that follow you outside our platform. Our cookie usage is limited to what's needed to run the platform securely and improve it based on how our own players use it.
07Data Retention
p99 9 retains your personal data for as long as is necessary to fulfil the purposes described in this policy, and as required by applicable law. The following retention periods apply to the main categories of data we hold.
Account & Registration Data7 years after account closure
Financial Transaction Records7 years (AML legal requirement)
KYC / Identity Documents5 years after last activity
Gaming Activity Logs3 years from session date
Support Correspondence3 years from last contact
Technical / Analytics Data13 months (rolling)
After the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with you. Where legal obligations require us to retain data for a minimum period, we cannot delete it earlier even upon your request — but we will explain this clearly if it applies to your deletion request.
08Data Security
p99 9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures are reviewed and updated regularly as threats and best practices evolve.
Technical Measures
- 256-bit SSL/TLS encryption on all data in transit between your device and p99 9 servers. The padlock in your browser confirms this encryption is active during every session.
- Encryption at rest for all stored personal data, including KYC documents and financial records, using AES-256 encryption.
- Two-factor authentication (2FA) available for all p99 9 accounts. We strongly recommend enabling this in your security settings.
- Anomaly detection systems that monitor login patterns and flag unusual access attempts for immediate investigation.
- Access controls limiting which p99 9 staff members can access personal data, based on job function and the principle of least privilege.
Organisational Measures
All p99 9 staff with access to personal data receive regular privacy training and are bound by confidentiality obligations. Internal access logs are maintained and reviewed. Data access by support staff is logged and auditable. Any actual or suspected personal data breach is investigated immediately, and affected players are notified in accordance with applicable requirements.
Your Contribution to Security: We can protect the data on our side — but account security also depends on you. Use a strong, unique password for your p99 9 account, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been accessed by someone else, contact p99 9 support immediately.
09Your Data Rights
As a p99 9 player, you have the following rights in respect of your personal data. These rights can be exercised at any time by contacting us at support@p999.cash. We respond to all valid data rights requests within 30 days.
- Right of Access: You can request a copy of all personal data p99 9 holds about you. We will provide this in a clear format, including information about what data we hold, why we hold it, and who we have shared it with.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update most registration details directly in your account settings.
- Right to Erasure: You can request that p99 9 delete your personal data. We will honour this request to the fullest extent possible, subject to legal retention requirements (such as AML record-keeping obligations) that may require us to retain certain data for defined periods even after account closure.
- Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format (CSV or JSON) for your own records or transfer to another service.
- Right to Object: You can object to our processing of your personal data where that processing is based on legitimate interests. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Restrict Processing: In certain circumstances, you can ask us to restrict processing of your data — for example while a dispute is being investigated — without requiring deletion.
- Right to Withdraw Consent: Where we process your data based on consent (principally marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact p99 9 at support@p999.cash with the subject line "Data Rights Request". Please include your registered mobile number so we can verify your identity before actioning the request. We will acknowledge receipt within 3 business days.
10Children's Privacy
The p99 9 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to p99 9, please contact us immediately at support@p999.cash. We will investigate promptly and take immediate action to close any such account and securely delete any data associated with it.
p99 9 takes underage access extremely seriously. We conduct age verification at account registration and reserve the right to conduct further verification at any point. Any account found to have been registered by a person under 18 will be closed immediately and all funds returned to the originating payment method or dealt with in accordance with applicable law.
11Changes to This Privacy Policy
p99 9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will notify you through one or more of the following channels: a notification in the p99 9 platform dashboard, an email to your registered address, or a prominent notice on this page.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to check this page periodically. Your continued use of the p99 9 platform following notification of a material change to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any change, you should stop using the platform and request account closure.
For minor, non-material clarifications to the policy wording, we may update this page without individual notification. The version date at the top is always the most reliable indicator of whether a change has occurred since your last visit.
12Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the way p99 9 handles your personal data, please contact our support team through the following channels:
- Email: support@p999.cash — use subject line "Privacy Query" or "Data Rights Request"
- Live Chat: Available 24/7 on the p99 9 platform — average response under 3 minutes during peak hours
We take all privacy queries seriously and aim to provide substantive, accurate responses — not template replies that don't actually address your question. For formal data rights requests, please use email so that we have a written record for both parties.
This Privacy Policy was last reviewed and updated in January 2025.
